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Orientation and Forms
BA 1150 Introduction to Quality Management
- Syllabus
- Correspondence Problem/Exam
- Lesson One: Why Quality? What is Quality?
- Lesson Two: The Deming Management Method
- Lesson Three: Systems Thinking and Operational Capability
- Lesson Four: Plan. Do. Study. Act.
- Lesson Five: Applications for Principles of Quality Management
BA 1151 Fundamentals of Continuous Quality Improvement
- Syllabus
- Correspondence Problem/Exam
- Lesson One: What is CQI? Why Measure?
- Lesson Two: SPACES - Selecting Quality Measures that Matter
- Lesson Three: Listening and Responding to Customers
- Lesson Four: Customer Profitability and the Variation Principle
- Lesson Five: Quality "Control" and Continuous Improvement
BA 1152 Quality Tools for Business Performance Improvement
- Syllabus
- Correspondence Problem/Exam
- Lesson One: FOCUS on Performance Improvement: Find a Process
- Lesson Two: Organize A Performance Improvement Effort
- Lesson Three: Clarify Current Knowledge of the Process
- Lesson Four: Understand Process Variation and Performance Capability
- Lesson Five: Select and Test Changes Aimed at Performance Improvement
BA 2153 Teambuilding for Quality
- Syllabus
- Correspondence Problem/Exam
- Lesson One: Why Do We Need A Team?
- Lesson Two: Leading and Launching A Winning Team
- Lesson Three: Types of Teams and Team Players
- Lesson Four: Why Teams Fail
BA 2154 Reengineering for Quality: Creativity in Business
- Syllabus
- Correspondence Problem/Exam
- Lesson One: The Need for Creativity and Innovation
- Lesson Two: Creativity is a Choice
- Lesson Three: Customer-centered Business Creativity
- Lesson Four: Creativity and the Business Life Cycle
- Lesson Five: Creative Leadership and Reengineering
BA 2155 Leadership for Quality
- Syllabus
- Correspondence Problem/Exam
- Lesson One: Over-managed, Under-led: What Leaders Really Do
- Lesson Two: Leadership is Personal
- Lesson Three: Several Habits of Effective Leaders
- Lesson Four: Situational Leadership
- Lesson Five: Practical Leadership Emphases, Skills and Tools
BA 2096 Fundamentals of Lean Management
- Syllabus
- Correspondence Problem/Exam
- Lesson One: Lean Thinking - How Businesses Create (and Destroy) Value
- Lesson Two: Lean Solutions - Produce Only What Customers Truly Value
- Lesson Three: Create Continuous Flow to Optimize the Value Stream
- Lesson Four: Using "Pull" Systems to Reduce Lead Time & Over-production
- Lesson Five: 5S and Lean Leadership