Introduction to Quality Management - BA 1150

This course helps students: understand the cost of poor quality; explain why quality matters; define quality for a specific business; understand how the capability of business processes impacts employee job performance; and anticipate obstacles to leading quality improvement.

Fundamentals of Quality Improvement - BA 1151

This course helps students: clarify customer expectations for service and product quality; choose quality standards for business performance; select measures and indicators for quality and customer satisfaction; and understand effective ways to improve customer satisfaction based on customer feedback.

Quality Tools - BA 1152

This course helps students: recognize and understand applications for quality tools; develop skill and confidence using quality tools; understand how to select and integrate quality tools to improve a specific work process; and plan for practical application of quality tools. The quality tools introduced include: affinity diagram, histogram, run chart, pareto chart, cause-and-effect diagram, relations diagram, force field, scatter diagram, and control charts.

Teambuilding for Quality - BA 2153

This course helps students: distinguish between team work and group work; understand specific situations when team work is needed and not needed; design and launch a successful team; recognize and appreciate diverse styles of team players and work teams; learn and improve skills and tools that contribute to successful team work; understand and manage phases in a team's development; and recognize and manage obstacles to team success.

Reengineering: Creativity in Business - BA 2154

This course helps students: understand competitive market forces that are compelling organizations to radically redesign their business; think creatively about critical success factors in their professional and personal lives; recognize primary obstacles to reengineering and innovation; develop a personal and professional strategy for growth and success in a rapidly changing business environment.

Leadership for Quality - BA 2155

This course helps students: recognize the urgent need for leadership in today's businesses, communities, and families; understand the difference between leadership and management; explore strategies, build confidence, and develop skills for effective leadership; identify opportunities for leadership from within or from the bottom of an organization; plan to increase their personal influence and leadership at work and in their personal lives.

Fundamentals of Lean Management - BA 2096

This course introduces basic principles and tools of lean manufacturing and service delivery. It focuses on practical and profitable management methods to maximize operational effectiveness, accelerate cycle time, reduce inventory and increase reliability and responsiveness to customers. Topics discussed include: lean management as a source of competitive advantage; lean performance measures; costs associated with defects, customer complaints and waste; space utilization; production and operations flow; work in progress; inventory planning, management and control; cellular manufacturing; “pull” systems; and labor utilization, empowerment and accountability.